1. Introduction

Berg Projects PTY Ltd ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all applicable South African data protection legislation.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and physical address
Property Information: Details about your property for service quotations and project planning
Communication Records: Records of correspondence, including emails, WhatsApp messages, and phone calls
Payment Information: Banking details for invoicing and payment processing
Technical Data: IP address, browser type, and device information when using our website

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our maintenance and construction services
To communicate with you about projects, quotes, and service updates
To process payments and maintain financial records
To improve our website and services
To comply with legal and regulatory requirements
To send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To fulfill our contractual obligations to you
Legitimate Interest: To operate and improve our business services
Legal Compliance: To meet our legal and regulatory obligations
Consent: Where you have given us specific consent for certain processing activities

5. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party contractors and suppliers who assist in delivering our services
Professional Advisors: Accountants, lawyers, and insurers as needed
Regulatory Bodies: Government authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure storage of physical and electronic records
Access controls limiting who can view your information
Secure communication channels for sensitive information
Regular security assessments and updates

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project records are typically retained for 7 years after project completion for warranty and legal purposes.

8. Your Rights

Under POPIA, you have the following rights:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information (subject to legal requirements)
The right to object to processing of your information
The right to withdraw consent at any time
The right to lodge a complaint with the Information Regulator

9. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: